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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Article APEWS Black List
You may see IPs or IP pools listed with APEWS from time to time.... Please know that this is...
Views: 1318
Article Are you able to receive emails but not send?
If you can receive mail but aren't able to send this means one thing..... Your internet...
Views: 1572
Article Are you able to send emails but not receive?
Either your domain is out of disk space, or your e-mail address itself is out. You will need to...
Views: 1458
Article ASSP Spam Engine
We are using one of the most advanced SPAM filters on the internet. It continually adapts...
Views: 1456
Article Blocked E-Mail Attachments
The following is a list of file attachments that may be blocked by the mail scanning service...
Views: 1376
Article Can't send email
You are not blacklisted for spamming or for anything you have done. The PBL is simply a list of...
Views: 1447
Article Definition of SPAM
All Unsolicited Bulk Email or "UBE", email which is both unsolicited and bulk, is hereby defined...
Views: 1095
Article ERRMSG: 550 Could not complete sender verify callout
SYMPTONS: When you attempt to send mail to someone the recipient never receives the mail....
Views: 1365
Article How can I setup webmail to go directly to horde, neomail or squirrel mail?
1. Login to the webmail program you prefer. You can get there by going to...
Views: 1677
Article How do I access web email?
Views: 1498
Article How do I change my sites MX record to point mail to another server or domain?
If you wish to just point it to another domain do the following....1. Log into your control...
Views: 1448
Article How do I turn on SMTP Authentication?
               How do I...
Views: 2312
Article Installing an SPF Record via WHM
It is strongly recommended you have an SPF record installed for your domain through your host....
Views: 3581
Article Mail Quota Wrong
Sometimes in cPanel, it will report the wrong disk quota size for email. 1. FTP to your...
Views: 1372
Article Mail Scanner Configuration
Mail Scanning Configuration With the MailScanner service you can control what happens to...
Views: 1453
Article Mail Scanning Service FAQ
This list of Frequently Asked Questions is provided to help you understand the Mail Scanning...
Views: 1372
Article Spam Email Rule
To help combat spam, you can turn on spamassasin in your cPanel and create a rule in your email...
Views: 1312
Article What does the term {Disarmed} mean?
{Disarmed} means that when checking an email MailScanner found an html tag that is considered...
Views: 1361
Article What is my POP3 & SMTP Server Names?
For both incoming and outgoing mail server put
Views: 1445


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